Terms and Conditions

1.Agreement to these terms

touratoz is a web-based software service for travel agencies, made and run by NextApp Lab ("we", "us"). "You" means the agency that opens an account, and every person who uses the service under it.

You accept these terms, together with our Privacy Policy and our Return and Refund Policy, when you tick the box "I agree to the Terms and Conditions and the Privacy Policy" on the sign-up page, and each time you use the service. If you do not agree, do not use the service.

The person who creates the agency's account confirms that they are at least 18 years old and have the authority to accept these terms for the agency.

2.The service

touratoz lets an agency record and manage its own business: air tickets, hotel bookings and packages, quotations, invoices and VAT, payments and dues, customers, suppliers, staff and reports.

touratoz is a record-keeping and management tool. We do not sell tickets, hotel rooms, visas or tours. We are not an airline, a travel agent, a payment institution or a tax adviser, and we are not a party to any contract between you and your customers, your suppliers or the authorities.

We may add, change or remove features to improve the service. If a change would materially reduce what your paid plan includes, we tell you in advance.

3.Accounts, user IDs and passwords

You give true and complete details when you register, and you keep them up to date.

• Each person signs in with their own e-mail address and password. An account is not shared between people.
• Passwords are kept only in an encrypted, one-way hashed form. Nobody at NextApp Lab can read your password, and we never ask you for it.
• You keep your password and the one-time codes we send you secret, choose a strong password, and sign out on a device that others use.
• The agency's administrator decides who is invited, which role and permissions each person has, and removes the people who leave.
• Everything done under your agency's accounts is treated as done by the agency. Tell us at once if you believe an account has been used without permission.

We are not responsible for loss caused by a password that was shared, guessed, taken from your device, or left with someone who should no longer have had access.

4.Plans, free trial and payment

A new agency starts with a free trial; its length is shown at sign-up. No payment is asked for to start.

After the trial, the service is provided under a paid plan. Plans, their prices and what they include are set for each country in its own currency, and are shown before you pay. Fees are paid in advance for the period of the plan.

Any tax, bank charge or mobile-payment charge that applies to your payment is yours to pay, unless the checkout says otherwise.

If a plan ends and is not renewed, access may be limited or suspended until a plan is bought. We may change prices for future periods with at least 15 days' notice; a period you have already paid for is not affected.

Refunds are governed by our Return and Refund Policy.

5.Acceptable use

You agree not to:

• use the service for anything unlawful, fraudulent or misleading, including false invoices or documents;
• enter data that you have no right to hold or use;
• try to reach another agency's data, or probe, scan or break the security of the service;
• copy, resell, rent or sublicense the service, or build a competing product from it;
• upload harmful code, or overload the service with automated requests;
• use the messaging features (SMS, e-mail, WhatsApp) to send spam or messages the receiver has not agreed to receive.

We may suspend an account that breaks these rules (see "Suspension and closing an account").

6.Your data

The records you enter — your customers, passengers, tickets, bookings, invoices, payments, files and the like — are yours. We claim no ownership of them.

You give us permission to store, copy, back up and process that data only as needed to provide, secure and support the service, as our Privacy Policy describes.

We may also view summaries of how your account uses the service — sign-ins and activity, the number and value of your sales, collections and amounts owed, the features you use and your use of your plan's limits — as totals only, never your customers' or passengers' details. We use them only to manage your account, give support, prevent fraud and misuse, enforce these terms and improve the service. Only authorised staff see them, we keep a record of who viewed them, and we never sell or share them, except where the law requires.

You are responsible for your data: that it is accurate, that you are allowed to collect and keep it (for example a passenger's passport details), and that your use of it follows the laws that apply to your agency.

7.Deleting data, backups and loss of data

The service lets you and your users edit, void and delete records, and lets an administrator remove users. These actions are your own.

If you, or any person using your agency's accounts, deletes, overwrites or changes data — on purpose or by mistake — NextApp Lab is not responsible for that loss and is not obliged to bring the data back. Some deletions cannot be undone.

You can download a full backup of your agency's data from the dashboard whenever you like. Keeping your own copies, as often as your business needs, is your responsibility.

We keep backup copies of our systems so that we can recover from a failure on our side. They are for disaster recovery: we do not promise to restore a single record, a single agency or a chosen moment from them, and they are overwritten after about 30 days.

We are not liable for loss of data caused by your own or your users' actions; by a lost, shared or stolen password; by your devices, browser or internet connection; by a service run by someone else; or by events outside our reasonable control.

8.Availability

We work to keep the service available at all times, but we do not promise that it will be uninterrupted or free of errors. It may be unavailable during maintenance or an update, or because of a fault at a hosting, network or other provider.

We try to give notice of planned maintenance that would affect your work. The service is reached over the internet; your devices, browser and connection are your responsibility.

9.Services run by others

Some features rely on services run by others: SMS and e-mail delivery, WhatsApp, payment providers such as bKash and banks, file storage and, for agencies in Saudi Arabia, ZATCA's e-invoicing platform.

Those services have their own terms, and may fail, change or stop. We are not responsible for them, for a message they do not deliver, or for a payment they hold or reverse.

10.Laws, tax and your own duties

We run touratoz in line with the laws that apply to us, including the personal data protection laws of Bangladesh and of the Kingdom of Saudi Arabia (the PDPL), and we follow the principles of internationally recognised rules such as the European Union's GDPR.

You are responsible for the laws that apply to your agency: your trade and travel-agency licences, your tax registration, your VAT returns, your e-invoicing duties and record keeping, and the rights of your own customers.

The VAT figures, invoices and reports the service produces are worked out from what you enter and the settings you choose. They are aids, not tax or legal advice. Your agency remains the taxpayer: check the figures before you issue or file them.

11.Ownership of the service

touratoz — its software, design, name, logo and documentation — belongs to NextApp Lab and is protected by law. We give you a limited, non-exclusive, non-transferable right to use the service for your agency's own business while your plan is active. Nothing else is granted.

If you send us ideas or feedback, we may use them without owing you anything.

12.Suspension and closing an account

You may stop using the service, or ask us to close your agency's account, at any time. Fees already paid are dealt with under the Return and Refund Policy.

We may suspend or close an account, after notice where that is reasonable, if fees are not paid; if these terms are broken; if the account is used for fraud, or puts the service or other agencies at risk; or if the law requires it.

When a plan ends or an account is closed, we keep the agency's data for at least 30 days so that you can download it, unless the account was closed for fraud or the law forbids it. After that we may delete it permanently, at any time; deleted data cannot be recovered, and backup copies expire on their own schedule. Download what you need before then.

13.No warranty

The service is provided "as is" and "as available". As far as the law allows, we give no warranty, express or implied, that it will meet every need of your business, that it will be uninterrupted or free of errors, or that its results will be right where the data entered was not.

14.Limit of liability

As far as the law allows, NextApp Lab is not liable for indirect or consequential loss: lost profit, lost business, lost goodwill, lost or damaged data, fines or penalties charged to you, or claims made against you by your customers or suppliers.

Our total liability for all claims about the service is limited to the fees you paid us for the service in the 12 months before the event that gave rise to the claim.

Nothing in these terms limits a liability that the law does not allow to be limited, such as liability for fraud or deliberate wrongdoing.

15.Your responsibility for claims

You agree to cover NextApp Lab against claims, losses and costs that arise from your data, from your use of the service against these terms or against the law, or from a dispute between you and your customers, suppliers, staff or the authorities.

16.Changes to these terms

We may update these terms. The date at the top shows the latest version. When a change is material, we tell you at least 15 days before it takes effect, in the dashboard or by e-mail, and we may ask you to accept the new version. If you keep using the service after that date, you accept the change.

17.Governing law and disputes

These terms are governed by the laws of Bangladesh. Laws of your own country that protect you and cannot be set aside by agreement — for example its data protection law — still apply.

If a dispute arises, both sides first try to settle it in good faith within 30 days of a written notice. If that fails, the courts of Dhaka, Bangladesh, decide it.

If a part of these terms is found invalid, the rest stays in force. These terms are published in several languages; if they differ, the English version prevails.